Service Contracts
Version: 1.0
Last Updated: January 2024
Maintainer: Operations Team
Operations playbook for service agreements, maintenance schedules, and client relationship management.
Contract Types
- Standard maintenance agreements
- Emergency response contracts
- Extended warranty programs
- Performance guarantees
Service Levels
- Basic: Quarterly inspections
- Premium: Monthly monitoring + emergency response
- Enterprise: Real-time monitoring + predictive maintenance
Documentation Requirements
- Service reports
- Compliance certificates
- Performance metrics
- Client communication logs